How to order

We will contact you via email from this site.
Depending on your email settings, the email may end up in your spam folder. If you are using a mobile phone carrier email address, please set it so that it can receive the delivery domain "".

1.Shopping cart
Add the desired product to the shopping cart on the product page. Check the contents of your shopping cart, agree to the ``Terms of Use'' and ``Disclosure based on the Personal Information Protection Act,'' and then check the box to proceed to the purchase process.

2.Contact information/Delivery address
If you have already registered as a member, log in with your email address and password. By registering as a member, you will be able to receive campaign information and other benefits separately determined by our company.
Enter your contact email address and shipping information and proceed to the shipping method.

3.Shipping method
Standard shipping is free.
Proceed to payment.

If you have a coupon code, please enter it.
If the billing address for your payment method is different from the shipping address, enter the billing address and proceed to confirm your order.

5.Order confirmed
You will receive an email confirming your order. You can also download a PDF of the receipt from the link.

About payment

[Credit card payment]

You can use VISA, Mastercard, JCB, and American Express. This site has introduced 3D secure service.
*Cards that do not support 3D Secure service cannot be used for payment on this site. Please contact your credit card company to find out whether the selected card supports 3D Secure service.

What is 3D Secure Service?
When using a credit card with the "3D Secure Service", in addition to the information written on the credit card, a "password known only to you" is required for authentication. Therefore, unauthorized use such as "spoofing" due to theft of credit card information can be prevented.

How to register for 3D Secure service
"3D Secure Service" has a registration page for each issued credit card company.

Visa Secure
Mastercard ID Check
JCB J/Secure
American Express SafeKey 

[Amazon Pay]

This is a service that allows you to pay using the account information registered in your Amazon account.
You can use the credit card information and shipping address registered in your Amazon account.
*Delivery destinations can only be specified within Japan.
Amazon PayWhat is

[Carrier payment]

This is a payment method that is combined with your mobile phone usage fee.
You can easily pay by simply entering your ID, password, and PIN.

This is a SoftBank payment service that allows you to pay for shopping, etc. together with your monthly mobile phone usage fee.
Softbank lump sum paymentWhat is

This is DoCoMo's payment service that can be used for online shopping and allows you to accumulate and use d Points.
d paymentWhat is 

au Easy Payment is a service that allows you to use your au ID to pay for products purchased on your smartphone, PC, etc.
au easy paymentWhat is


You can easily and smartly pay with just your smartphone without having to carry a wallet.
PayPayWhat is

Refund policy

We cannot accept returns or exchanges of non-defective products due to the customer's convenience. Thank you for your understanding.
If you receive a product different from what you ordered or if the product is defective, please notify us within 8 days of delivery.inquiryplease.

Regarding delivery

shipping fee is free.
Usually ships within 1 business day. (Orders placed before 12:00 will be shipped the same day, orders placed after 12:00 will be shipped the next business day)
We do not ship items on Saturdays, Sundays, or holidays. Please note that we may be closed for long periods such as the year-end and New Year holidays, Golden Week, and Obon holidays.
You can check the delivery status from the shipping company's package inquiry service using the "Inquiry Invoice No." that will be sent to you via email once the package has been shipped.
Delivery is limited to Japan only.
We do not accept deliveries to temporary accommodation such as hotels or inns, or to airports.
Delivery company cannot be specified.
In the event that delivery is delayed or impossible due to natural disasters, transportation accidents, or other unavoidable circumstances, the Company shall not be held responsible in any way.

About warranty

If the product breaks down within the one year warranty period, we will replace it free of charge. In addition, even if the product is out of warranty, it may be possible to replace it for a fee.inquiryplease.
*Please note that it may be the same product depending on stock status.

About membership registration

There are no joining fees or annual fees. Member registrationBy doing so, you will be able to receive campaign information and other benefits separately determined by our company.
My pageHere you can check your order history and change your delivery address.
Forgot your password?LoginPlease reset it from "Forgot your password?"
If you wish to cancel your membershipinquiryplease.

About recommended browsers

In order to use this service comfortably, we recommend using the latest versions of the following browsers.
・Google Chrome
・Mozilla Firefox

About copyrights and trademarks

The copyright of the contents of this site (information, materials, images, layout, design, etc.) belongs to Citizen Watch Co., Ltd. (hereinafter referred to as "our company") or its affiliated companies. Secondary use such as reproduction, diversion, or sale without our permission is prohibited. The names of our products and services posted on this site are trademarks or registered trademarks of Citizen Watch Co., Ltd. (They may also be trademarks or registered trademarks of other Citizen Group companies). Other product or service names are generally trademarks or registered trademarks of their respective companies.

About acquiring cookies and access logs

This site will send a small piece of information called a "cookie" to your computer to identify your computer so that you can avoid the troublesome registration process the next time you visit. If you do not wish to be identified, please set your browser to disable all cookies or receive a warning before accepting cookies. However, if you disable cookies, you may not be able to use some services. In addition, this site (excluding the privacy policy and its usage) acquires access logs, so we can obtain usage information such as pages visited by customers, but this log information is used to analyze access history. It will be used only for the purpose of doing so, and will not be used for any other purpose.

please note

We do not guarantee the validity or accuracy of the content on this site, and assume no responsibility. Content and URLs on this website may be changed or deleted without notice. Please be forewarned. Furthermore, we do not permit any modification, alteration, or addition to the content.

About the links

Although you are basically free to link to this site, we may cancel the link depending on the content of the linked site or the link method.