Guide

About how to order

We will contact you by email from this site.
In addition, if you use a mobile carrier email address, you can use the delivery domain "@citizen.co.jp" please set it so that you can receive.

【Shop Pay･Apple Pay･Google Pay】

【Credit card (VISA, Mastercard, American Express)】

1.Shopping cart
Add your desired product to your shopping cart on the product page.
Please check the contents of the shopping cart, agree to the"terms of Use" and "disclosure items based on the personal information Protection Act", and proceed to the purchase procedure.

2.Contact/shipping address
If you have registered as a member, log in with your email address and password.When you register as a member, you can receive the offer of campaign information and other benefits separately determined by the company.
Enter your contact email address and shipping information to proceed to the shipping method.

3.Shipping method
It is usually free of shipping.
Proceed to payment.

4.Payment
If you have a coupon code, please enter it.
Enter your credit card information.
If the billing address of the card or payment method is different from the shipping address, enter the billing address and proceed to confirm the order.

5.Order confirmation
You will receive an email confirming your order.You can also download a PDF of the receipt from the link.

About payment

Payment methods can be made by Credit Card (VISA, Mastercard, American Express), Shop Pay, Apple Pay, and Google Pay.

Cancellation / change of order

We do not accept cancellations or changes to the order after the order is completed.
Please check your order carefully before making your order.

About delivery

Usually ２～５days. we will ship.
Saturday, Sunday, holidays. shipping work is we do not do.Please note that we may be closed for a long time, such as the New Year's holiday, Golden Week, Obon.
We will notify you by email when we ship"inquiry invoice no.You can check the delivery status from the luggage inquiry service of the shipping company.
Shipping is free.
Delivery is limited to Japan only.
We do not accept deliveries to hotels or inns for temporary stays or to airports.
You cannot specify a carrier.
The Company shall not be liable for any delay in delivery or inability to deliver due to natural disasters, accidents of transportation agencies, or other unavoidable circumstances.

About return and Exchange

We can not accept returns or exchanges of good products due to customer's convenience.Please notice.
If you receive a product that is different from your order or if there is a defect in the product, it will be delivered within ２daysContact usPlease contact us.

About warranty

If the product fails within the one-year warranty period, it will be replaced free of charge.In addition, it may be possible to exchange it for a fee even if it has passed the warranty periodContact usPlease contact us.
※Please understand that it may become the equivalent article by the stock situation.

About membership registration

No admission fee or annual fee is required. Membership registrationIf you do not agree to the terms and conditions of this agreement, you will be entitled to receive special offers, such as the provision of campaign information, and other benefits separately stipulated by the company.
My pageYou can check your order history and change your shipping address.
If you forgot your passwordLoginForgot your password?Please reset from"".
When you unsubscribeContact usPlease contact us.

About recommended browsers

In order to use this service comfortably, we recommend using the latest version of the following browsers.
- Google Chrome
- Safari
- Mozilla Firefox

About copyright and Trademark

This siteThe copyright of the contents (information, materials, images, layout, design, etc.) of Citizen Watch Co., Ltd. (hereinafter referred to as"the company") or its affiliated companies belongs to Citizen Watch Co., Ltd. (hereinafter referred to as "the company").Secondary use such as reproduction, diversion,sale without our permission is prohibited.The names of our products and services posted on this site are trademarks or registered trademarks of Citizen Watch Co., Ltd. (trademarks or registered trademarks of each citizen group company may be used).The names of other products or services are generally trademarks or registered trademarks of their respective companies.

About obtaining cookies and access logs

The site sends small Information"cookies"to your computer to identify your computer in order to avoid the tedious registration process the next time you visit.If you do not want this identification, disable all cookies by setting your browser or be warned before accepting cookies.However, if you disable cookies, you may not be able to use some services.In addition, since this site (except for the Privacy Policy and its use) has acquired access logs, it is possible to obtain usage information such as the pages visited by the customer, but these log information is used only for the purpose of analyzing the Access history, and will not be used for any other purpose.

Please note

We do not guarantee the validity or accuracy of the content on this site, and we do not assume any responsibility.Content and URLs on this website may be changed or deleted without notice.Please note in advance.In addition, it is not allowed to modify, modify, or modify the contents of the content at all.

About links

Links to this site are basically free,but links may be removed depending on the content of the linked site and the method of linking.