Online sales on this site are scheduled for mid-October.Please wait for a while.
frequently asked Questions
Q. How soon will it be shipped from the order?
A. We usually ship in 2 to 5 days.
Q. Is there a shipping fee?
A. We will deliver it with free shipping all over Japan.
Q. Do you support overseas shipping?
A. Not supported. We are sorry, but shipping is limited to Japan.
Q. Can I return or exchange it?
A. We are sorry, but we cannot accept returns or exchanges due to customer convenience.
If there are any differences or defects in the product, please contact us within 8 days of delivery.
You can use credit card, Shop Pay, Apple Pay, and Google Pay as payment methods.
Cancellation / change of order
We cannot accept cancellations or changes to your order after the order has been completed. Please carefully consider your order before placing an order.
We usually ship in 2 to 5 days.
shipping fee is free.
Delivery is limited to Japan only.
You cannot specify the delivery company.
We do not accept delivery to accommodations or airports for temporary stays at hotels, inns, etc.
Please note that we may be closed for a long period of time, such as the year-end and New Year holidays, Golden Week, and Obon.
The Company shall not be liable for any delays or inability to deliver due to natural disasters, transportation accidents, or other unavoidable circumstances.
About returns and exchanges
We do not accept returns or exchanges of non-defective products due to customer's convenience. Thank you for your understanding.
If you receive a different item from your order, or if the item is defective, please contact us within 8 days of delivery.
If the product breaks down within the one-year warranty period, we will replace it free of charge. Please contact us.
Even if the warranty period has expired, you may be able to exchange it for a fee, so please contact us.
* Please note that the product may be equivalent depending on the stock status.
About member registration / My Page
No admission fee or annual membership fee is required.
If you register as a member, you will be able to receive campaign information and other benefits separately determined by the Company.Please register as a member here.
You can change the delivery address from My Page.
Please contact us if you want to cancel your membership.
About e-mail newsletter
We will send you the latest information on new products and events by email.
If you would like to receive it, please register your e-mail address.
If you want to unsubscribe, do you unsubscribe from the e-mail newsletter?Please contact us。
In order to use this service comfortably, we recommend using the latest version of the following browsers.
・ Google Chrome
・ Mozilla Firefox
About copyrights and trademarks
This siteThe copyright of the contents (information, materials, images, layout, design, etc.) belongs to Citizen Watch Co., Ltd. (hereinafter referred to as "our company") or its affiliated companies. Secondary use such as copying, diversion, or sale without our permission is prohibited.
The names of our products or services posted on this site are trademarks or registered trademarks of Citizen Watch Co., Ltd. (may be trademarks or registered trademarks of Citizen Group companies). The names of other products or services are generally trademarks or registered trademarks of their respective companies.
About getting cookies and access logs
The next time you visit us, we will send a small piece of information "cookies" to your computer to identify you, to avoid the hassle of registering. If you do not want this identification, please set your browser to disable all cookies or to be warned before accepting cookies. However, if you disable cookies, you may not be able to use some services.
We do not guarantee the validity or accuracy of the content on this site, and we do not take any responsibility. Content and URLs on this website are subject to change or deletion without notice. Please be forewarned. In addition, we do not allow any modification / change / correction of the content.
about the link
Links to this site are basically free, but depending on the content of the linked site and the linking method, the link may be canceled.