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frequently asked Questions

Q. How soon will it be shipped from the order?
A. We usually ship in 2 to 5 days.

Q. Is there a shipping fee?
A. We will deliver it with free shipping all over Japan.

Q. Do you support overseas shipping?
A. Not supported. We are sorry, but shipping is limited to Japan.

Q. Can I return or exchange it?
A. We are sorry, but we cannot accept returns or exchanges due to customer convenience.
If there are any differences or defects in the product, please contact us within 8 days of delivery.

About payment

You can use credit card, Shop Pay, Apple Pay, and Google Pay as payment methods.

Cancellation / change of order

We cannot accept cancellations or changes to your order after the order has been completed. Please carefully consider your order before placing an order.

Regarding delivery

We usually ship in 2 to 5 days.
shipping fee is free.
Delivery is limited to Japan only.
You cannot specify the delivery company.
We do not accept delivery to accommodations or airports for temporary stays at hotels, inns, etc.
Please note that we may be closed for a long period of time, such as the year-end and New Year holidays, Golden Week, and Obon.
The Company shall not be liable for any delays or inability to deliver due to natural disasters, transportation accidents, or other unavoidable circumstances.

About returns and exchanges

We do not accept returns or exchanges of non-defective products due to customer's convenience. Thank you for your understanding.
If you receive a different item from your order, or if the item is defective, please contact us within 8 days of delivery.

About warranty

If the product breaks down within the one-year warranty period, we will replace it free of charge. Please contact us.
Even if the warranty period has expired, you may be able to exchange it for a fee, so please contact us.
* Please note that the product may be equivalent depending on the stock status.

About member registration / My Page

No admission fee or annual membership fee is required.
If you register as a member, you will be able to receive campaign information and other benefits separately determined by the Company.Please register as a member here.
You can change the delivery address from My Page.
Please contact us if you want to cancel your membership.

About e-mail newsletter

We will send you the latest information on new products and events by email.
If you would like to receive it, please register your e-mail address.
If you want to unsubscribe, do you unsubscribe from the e-mail newsletter?Please contact us

Recommended browser

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・ Google Chrome
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・ Mozilla Firefox

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